Refund & Return Policy

Last updated: 20 October 2026

We want you to be fully satisfied with your learning at Saral Path BD. This policy explains when and how you can get a refund for an online course and what to do if there is a problem with a book you ordered.

1. Online Courses (Digital Products)

When you can get a full refund

You can request a full refund if both of the following are true:

• you make the request within 7 days of the purchase date; and
• you have completed or viewed less than 20% of the course lessons.

For a bundle purchase, the 20% limit applies to the total number of lessons in the bundle, and the refund covers the whole bundle.

Always refunded in full

• Duplicate payment: if you were charged twice for the same order, the extra payment is refunded in full.
• Paid but access not activated: if your payment was successful but we are unable to activate your course, we will either activate it or refund you in full.

When a refund is not possible

• the request is made more than 7 days after the purchase date;
• 20% or more of the course lessons have been completed or viewed;
• the account has been shared, or course content has been recorded, copied or distributed in violation of our Terms & Conditions;
• the problem is caused by the user’s own device or internet connection and can be solved with our support.

When a refund is made, access to the refunded course is removed.

2. Books

We sell Islamic books such as the Holy Qur’an, Tafsir and Hadith collections through our online shop.

• Please check your book when you receive it. If you received a different book from the one you ordered, or the book has a printing or binding defect (such as missing, blank, repeated or upside-down pages), inform us within 3 days of delivery with your order number and photos.
• After checking, we will send you the correct book or a new copy free of charge. If a replacement is not available, we will give you a full refund, including the delivery charge.
• Books cannot be returned or exchanged for a change of mind once they have been delivered.
• A book sent back for replacement should be in the same condition as it was delivered, with all parts included.

3. Order Cancellation

• Courses: access is activated instantly after payment, so a cancellation is treated as a refund request under section 1.
• Books: you can cancel free of charge before the parcel is handed over to the courier. Please contact us as soon as possible.

4. How to Request a Refund or Replacement

1. Contact us by email or WhatsApp (details below) with your name, order number, the email or phone number used for the order, and the reason for your request.
2. We will review your request and reply within 2 working days.
3. If approved, the money is returned to your original payment method (card, bKash, Nagad, etc.). For Cash on Delivery orders, we send the refund to your bKash or Nagad number.

5. Refund Timeline

Approved refunds are processed within 7–10 working days. Depending on your bank or mobile financial service, it may take a few more days for the money to appear in your account.

6. Contact Us

Saral Path BD
Kansat, Shibganj, Chapai Nawabganj-6341, Bangladesh
Email: saralpathbd671297@gmail.com
Phone / WhatsApp: 01611-671297